Member Benefits

Contact center professionals: It’s your turn to have a voice.

Customer service professionals have quietly worked day-in and day-out to make sure the voice of the customer is heard, amplified, and answered. Success is prevalent, yet one thing has been forgotten: Your voice, your need to share your experience, and your need to gain the perspectives of others in the contact center industry. 

Enter CCNG: A Professional Peer Network dedicated to the people powering brands.

CCNG is a community built on trust, relationships, and learning for contact center professionals who don’t have hours to spend Googling answers, are sick of being sold on solutions that aren’t relevant, and, above all, care deeply about providing both employee and customer satisfaction.

Through the connections, collaboration, and community fostered at CCNG, members shorten learning curves, steer clear of mistakes, validate progress, and become extraordinary at doing better with less. The end result? A more positive, engaged environment at your contact center, and a higher level of satisfaction amongst your customers.

Benefit	Introductory Membership	Individual Membership	Corporate Membership	Magnet Program Membership	Academy1 Program Membership
	No Cost for qualified member	$600 per year for one member	$2,250 per year for up to 4 members; additional members may be added for an additional cost	$3,000 per year for qualified primary member; corporate membership may be added at cost	$600 per/18 months for one member.
One-to-One member connections
General Slack Access
Online Member Directory
Member Town Hall Events (Virtual)
Live Webinar Learning Programs
Subscription to Customer Contact Central
Industry Resources
LinkedIn Group Access
Access to Academy Members1
Personalized Introductions to Industry Colleagues
Private Community Slack Channels
Concierge Support2
Community Specific Topic Library
Community Small Group Events (Virtual)
Executive Roundtable Events (Virtual)
Access to Marketing Programs
Executive Membership Seat
Monthly Knowledge Sets3
Annual Benchmarking Roundup4
Semi-Annual Research Updates5

*Benefit Descriptions:

¹Academy Members -- CCNG members who provide content and services to contact center/customer experience leaders.  Academy members are trusted and experienced consultants willing to discuss the needs of our membership, and are ready to assist with a variety of customer care challenges.

²Concierge Support -- Personalized support from CCNG to connect fellow members and leaders for peer industry perspectives, best practices, and insights on member specific issues.

³Monthly Knowledge Sets -- Knowledge Sets deliver research summaries, benchmark reports, white papers, articles, webcasts/podcasts, industry contacts and insights from thought leaders and SMEs. Sets reflect member-defined topics, priorities, and special interests. 

⁴The Annual Benchmarking Roundup -- Outlines key industry benchmarking initiatives and opportunities

⁵Semi-Annual Research Updates -- Provide curated collections of valuable reports, industry studies, and executive briefs from thought leaders and respected sources.