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Magnet Program

Magnet Program

Get in touch to learn more about Magnet Program membership today -->

Who it’s for: Senior-level leaders, vice presidents, directors, and advisors

The Magnet Program is an exclusive, executive support program providing senior leaders with peer connections, executive sharing, best-practice industry knowledge, and individualized support. 

What’s included:

  • An exclusive, executive network of colleagues and peers.
  • Personalized, Executive Concierge Support to identify current industry perspectives, best practices and key industry resources on member-specific issues.

          Replace days or weeks of time and effort with high-value, on-point research; studies, articles, white papers, and tools; and connections to experienced peers and SMEs. 

  • Monthly, best-practice Knowledge Sets on member-defined topics, priorities and special interests.

          Knowledge Sets deliver research summaries, benchmark reports, white papers, articles, webcasts, industry contacts and insights from thought leaders and SMEs. 

          Combating Agent Attrition

          Digital Transformation

          AI in the Contact Center

          Employee Engagement

          Work-From-Home Best Practices

          Quality Programs: Evolving Strategies and Systems

          and more!

  • The Annual Benchmarking Roundup outlines key industry benchmarking initiatives and opportunities.
  • Semi-annual Research Updates provide curated collections of valuable reports, industry studies and executive briefs from thought-leaders and respected sources.
  • Executive Dialogue virtual events
  • Executive interviews and best practice webcasts
  • CCNG Member Connections, Virtual Programs, Online Forums and Resources, Knowledge Base Content, Live and On-demand Webinars, The Academy, and more.
  • Priority status and rates for Executive events


Investment: $3000 per year - primary member / Additional members $1000 per year

You + your team spend your days serving others. It’s our turn to serve you.

Get in touch to learn more about Magnet Program membership today -->